I have the grave misfortune to have one of my properties managed by a company called HML Hawksworth and every interaction with them is a source of lime-juice-in-an-open-wound kind of smarting.
And I correspond with them in the most ascorbic of English whit to no avail.
My latest "letter" - although it's more of a ranting vent - curses the fanciful increases in management fees and I fear the proverbial seed will fall on barren ground.
Here's what I said ( I do hope it was not only clear, but scathingly abrupt to jolt them into action) :
-----------------------
Pam,
I trust you are doing well since our last exchange. There was one item left unanswered and now it's raised its irrepressible head again.
It was the question of email correspondence.
I asked if I must request each time a letter is sent to my parents to have that sent by email - which in all logical sense defeats the object of email communication.
But since the "papyrus" has once again thudded against the lobby mat of my parents' house, I feel compelled to ask the question a second time.
Why, oh why, in 2010 can I not have my (sometimes extortionate - and more on this anon) demands requested of me by email directly without the archaic apology for interaction that is Royal Mail being deployed so religiously?
My second intriguing question is on your increase (yet again) in charges.
Some points to answer please:
a. What was the nature of the fire? I did not see any other communication on this from either yourselves or my agent. Shouldn't we sue someone?
b. 7% is abominable in these times of austerity - indeed I said this last time and my words fell upon deaf ears. Please comment.
c. Did no-one else complain at this Alice-in-wonderland kind of increase? If so, what is being done to address the communal concerns about annual above-inflation increases?
d. I find it incredulous that you "look[...] forward to receiving prompt payment" and then wish us a "Happy Christmas" when all we have to "look forward" to is more outlay. No need to comment on this point.
I, equally and impatiently look forward to *your* prompt reply.
Disappointedly, again,
Darren
Subscribe to:
Post Comments (Atom)
Have just found your blog having searched for Pam! Yes, I live in the same building and guess what, we don't get any letters from her or answers to her emails. There's a residents association you could join and a facebook group if you want to know more about the fire.
ReplyDelete