Agents and their egos

I love telling you all about my letters I write.
I recently had missed a notification of some management charges for an apartment, that Baxter and I own in the UK.

I pleaded with them to waive the charges as getting mail to Singapore can be a tad challenging and also to jolt themselves into the 21st century and perhaps adopt email as a means of notifying owners of their liabilities.

Below is the reply from the company and my answer....hope you enjoy my not-so-subtle sarcasm - I'm sure it's bloody well lost on Pam Dhillon.!!!!

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From: Pam Dhillon
To: darrenfrommaryport@yahoo.co.uk
Sent: Tue, 16 November, 2010 17:11:47
Subject: Service Charge

Good morning

Thank you for your email, I can confirm that the charges cannot be waived, I did request this to my MD.

We will send demands to the address provided by yourself.

Kind Regards   

Pam Dhillon Senior Property Manager HML Hawksworth Ltd Gillingham House 38 - 44 Gillingham Street London SW1V 1HU Tel: 020 7802 0000   Fax: 020 7802 0001 Email: info@hmlhawksworth.com   Web: www.hmlhawksworth.com

MY REPLY:

Pam, I should thank you for your email - even though I had to chase. I'm disappointed (yet again) at HML's intransigence and inflexibility towards overseas landlords who need to be made aware much more in advance than UK-residing owners. When you say "cannot", I believe your MD and HML actually mean "won't".  Thanks for not-a-lot. BIG SIGH. Anyway, I won't get anywhere with such a rules-driven, non-customer-friendly organisation - will I?!!?  Unless, you're going to prove me wrong....could you!?!? Finally, please confirm when you say "address" you mean email address as requested.  I have to ask clarification on so many points. Thank you in advance, Darren - disgruntled and deflated.   Tel: +65 6501 9808 - work / +65 98717903 mobile